betfun Privacy Policy
This page provides a full explanation of how your personal information is collected, what purposes it is used for, and how it is kept secure. This policy applies to all individuals registered on or using the betfun platform.
Table of Contents
01Introduction and Scope
betfun is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the betfun website, mobile app, and all related digital channels.
When you open an account on betfun, use our services, or contact us in any way, you agree to the terms of this Policy. This Policy works alongside the Terms and Conditions and both documents apply together.
We take the privacy of your personal information seriously. The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, and how we keep it secure.
This Policy has been prepared in accordance with data protection principles in Bangladesh and international best practices.
02Types of Information Collected
betfun may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Address and current residence details
- Email address and mobile number
2.2 Financial and Transaction Information
- Deposit and withdrawal details (bKash, Nagad, Rocket, Upay and bank transfers)
- Transaction history and amounts
- Mobile banking number (for identifying mobile financial service accounts)
2.3 Usage Information
- Gaming history and betting records
- Activity logs on the platform
- Login times, session duration and device information
- IP address and approximate geographic location
2.4 Technical Information
- Browser type and version
- Operating system and device specifications
- Information collected through cookies and similar tracking technologies
03How Information Is Collected
betfun collects information in the following ways:
3.1 Information You Provide Directly
You provide information directly when you register an account on betfun, submit documents for identity verification, make a deposit or withdrawal, or contact our support team.
3.2 Automatically Collected Information
When you browse the betfun website or app, our systems automatically collect technical information, log data, and usage information.
3.3 Information Received from Third Parties
We may receive a limited amount of information from trusted third-party service providers for the purposes of identity verification or fraud prevention.
04Purposes for Using Information
betfun uses collected information only for the following legitimate purposes:
- Creating accounts, verifying identity, and ensuring secure login
- Processing deposits and withdrawals and maintaining transaction security
- Providing gaming and betting services and keeping account balances accurate
- Detecting and preventing fraudulent activity
- Providing customer support and resolving complaints
- Technical improvement of the platform and raising service quality
- Meeting applicable legal obligations
- Sending relevant messages about personalised bonuses and offers (subject to your consent)
betfun does not sell your information to third parties or commercially rent it out for marketing purposes.
05Data Storage and Security
betfun uses SSL (Secure Sockets Layer) encryption to keep your personal information secure. All sensitive data stored on our servers is held in encrypted form.
5.1 Security Measures
- Securing data transmission through SSL/TLS encryption
- Two-step verification (OTP) to prevent unauthorised access to accounts
- Real-time monitoring for suspicious activity
- Regular security audits and vulnerability assessments
5.2 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be retained for a reasonable period in accordance with legal and regulatory obligations. When information is no longer needed, it is securely deleted or the relevant portions are anonymised.
06Sharing Information with Third Parties
betfun may share information with third parties in limited and specific circumstances:
6.1 Service Partners
Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay and banking partners), identity verification, and technical support. These providers are contractually bound to maintain the confidentiality of the information.
6.2 Legal Obligations
betfun may be required to disclose information under a court order, a lawful request from an investigating authority, or as required by applicable law.
6.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance.
betfun never sells your personal information to advertisers or shares it with unrelated third parties.
07Cookie Policy
The betfun website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
7.1 Use of Cookies
- Keeping your session active and maintaining your logged-in state
- Remembering your preferences and language settings
- Analysing website performance
- Improving security and detecting fraud
7.2 Cookie Controls
You can accept or reject cookies from your browser settings. Please note that disabling essential cookies may cause some website features to stop working correctly.
08User Rights
Every user registered on the betfun platform has the following rights regarding their personal information:
8.1 Right to Access
You may request to know what information we hold about you at any time. If you contact our support team, we will provide the information within 30 working days.
8.2 Right to Correction
If any information in your profile is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, this request may be limited where legal obligations or active transactions apply.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. The Responsible Gaming guidelines include a self-exclusion option that you can use at any time.
09Protection of Minors
All casino and betting activities on betfun are strictly for persons aged 21 and above. We do not collect or process information from minors.
An age verification process is followed at the time of registration. If we become aware that a person has opened an account while under the age of 21, the account will be closed immediately and the associated information will be securely deleted.
If a parent or legal guardian believes their child is using a betfun account, please contact our support team immediately.
10Policy Changes
betfun may update this Privacy Policy from time to time. Changes may be made if the scope of services expands, if there are technical changes, or to meet legal requirements.
For significant changes, we will send a notification to your registered email address and clearly state the date and nature of the changes on the website. Continued use of the platform after any changes indicates that you agree to the updated Policy.
If you do not agree with the changes, you have the right to close your account. For more detailed information on all matters related to betfun, you can visit our FAQ section.
The date of the latest update is always shown at the top of this page. We recommend checking it regularly.
11Contact
If you have any questions, comments, or complaints about this Privacy Policy, please contact the betfun privacy team:
We aim to respond to privacy-related requests within 30 working days of receipt. To learn more about betfun and our background, please read the About Us page.
betfun is committed to protecting your information
If you have any questions about data protection, our support team is available around the clock.